Knowledge Base Info
Frequently Asked Questions
Find immediate answers to common questions about setting up and configuring your AI voice receptionist.
OakVoice is a professional AI voice receptionist platform. It allows businesses to allocate a dedicated local or toll-free phone number and set up an AI agent trained on their business hours, policies, services, and FAQ, answering incoming queries and managing customer intakes.
When a customer calls your business number, OakVoice intercepts the call and answers using advanced AI speech synthesizers and generative language models. The conversation is processed in real time, executing the guidelines you set inside your dashboard.
Yes. OakVoice answers incoming calls 24 hours a day, 7 days a week. You can configure specialized after-hours messages or set the agent to inform customers that operations are closed while still logging caller intents and recording info entries.
Yes. You can personalize the greeting message, choose receptionist voice lines, input business operational details, and write detailed custom FAQ files.
Yes. You can set conditional call forwarding rules (e.g. forward on busy, forward no answer, or forward all) from your current telecom provider directly to your allocated private OakVoice number.
OakVoice is designed to handle appointment booking by directing call logic. Integration with calendar systems and reservation models is planned.
Yes. Call forwarding and warm transfer to human operators are planned platform capabilities.
Yes. Every incoming call is logged on the system. You can view transcripts, caller info details, call times, and auto-generated summaries inside your secure account login dashboard.
Yes, professional and business plans support multiple users, letting you grant receptionist, manager, or owner roles to different team members.
Billing details will be managed through regular dashboard configurations. No card options or Stripe payments are processed at this phase of launch.
Yes. OakVoice is built with strict multi-tenant isolation, database query scoping, password hash protections, and SSL encrypted routing to ensure maximum business data privacy.