Legal Guidelines

Privacy Policy

Last Updated: August 21, 2026

At OakVoice, we are committed to protecting the privacy of your business data and call information. This Privacy Policy describes how we collect, use, and process information from customers utilizing the SaaS call reception systems.

1. Information We Collect

We store registrations details (business name, subdomain, address, timezone, owner email, user-defined FAQ), along with incoming call events (caller number, duration, auto-generated transcripts, summaries, and intents). No billing cards or payment details are collected under this platform module.

2. How We Use Information

We process call conversations strictly to execute the receptionist answering logic you configure. We do not sell, rent, or lease your business data, files, or transcript history to third-party brokers.

3. Data Isolation and Safeguards

OakVoice employs database query filters and authorization context variables to maintain isolation between tenant businesses. Your data is protected by secure HTTPS transit encryption and password hashing standards.

For questions about our data safety terms, please contact support@oakvoice.com.